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Job Summary
REQUIREMENTS- Matric, relevant qualifications advantageous and efficient in MSOffice
- Sales experience within the Insurance environment
- A committed Team player with experience within the residential property sector
- Focused on resolving problems and taking ownership of finding solutions.
- Develop strategies to enable the customer to be treated as an individual
- Self-motivated, with high energy and enthusiasm
- Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions.
- Experience of dealing with Directors / Stakeholders in a courteous and helpful way by keeping them advised of progress and offering them a solution to their problem
- Extensive liaison with the head of all properties and buildings explaining the benefits of using their preferred Insurance supplier
- Making yourself available to be the front face for all insurance dealings across all buildings
- Building and maintaining relationships with Property Managers and some Directors of resident’s associations
- Acting as liaison/referral contact for insurance queries
- Providing admin support to the Branch Manager and claims handling team
- Liaising with insurance brokers, clients, and directors of manged blocks to provide information requested
- Collecting & updating information relating to claims
- Providing claims support
- Checking internal systems to ensure there is buildings insurance, director and officers’ insurance for each location managed, and establishing if engineering insurance is required
- Working with preferred broker ensuring all insurances are managed by them and arranging any new policies
- Training will be given on how to use Google image searching and instructions on how to highlight potential Cladding, Render, Flat Roofs, or Grade Listing to property managers and broker
- Obtain contact details of directors of blocks of flats to complete quotation request forms for new insurance quotations and copies of existing insurance
- Issuing insurance client packs to directors
- Develop a system to monitor new business secured by Urang so contact can be made about the insurance.
- Updating STG when business is lost and to whom
- Management of UK insurance claims from initiation to conclusion
- Other insurance related activities, as required
Salary: R30 000 - R35 000 dependent on experience
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