Core Duties: - Client Contract Management - Establish clearly defined and measurable service output to meet client business needs. - Monitor service delivery to client via customer satisfaction survey, audits, supplier evaluations, feedback from property standards and client evaluations. - Ensuring that standards of service against business process & SLA are met. - Manage Staff - Develop and cross train staff to create a multi-skilled resource base. - Manage individual performance productivity, efficiency through setting objectives, counseling and ensuring ongoing development. - Maintain work performance and standards of conduct in line with policy and legislation, taking corrective and/or disciplinary action as necessary. - Monitor performance output of supplier’s staff against formal contract and Service - Level Agreement (SLA’s) taking relevant/corrective action to resolve any delivery inefficiencies. - Maintenance of staff discipline - Training plans approved - Code of conduct upheld - Improvement plans in place
Security Management: - Ensure compliance with client and company security standards - Monitor security systems and procedures - Liaison with account soft services management.
Manage financial performance: - Monitor contract performance against budgets. - Establish ongoing budget requirement capable of supporting both client and the company's business objectives. - Develop suitable initiatives capable of ensuring client savings and company profits. - Track expenses against forecasts / budget - Identify and inform of potential expense exposure. - Identify and implement potential savings. - Comply with procurement standards - Effective inventory control
Maintenance Systems: - Ensure PPM (preventative planned maintenance) management for the region - Ensure adherence to PPM standards - Ensure compliance to Regulatory requirements - Ensuring Proactive & Reactive call management is met within SLA
Health and Safety: - Establish & maintain awareness of both the company and client Health & Safety policies, procedures & legislation. - Working knowledge of the Occupational Safety and Health Act to ensure that working practices comply with the legislation. - Identify and inform to potential exposure on safety and environmental act.
Manage regional technical team, covering scope as below: - Supply / Control / Maintain / Manage non - production related site equipment which can include:
- Steam - Compressed Air - Municipal and borehole water - HVAC and Refrigeration - Site assets, building and Grounds - Electrical equipment - Electricity and Generators - Handling equipment/hoists - Waste water and effluent - Steam and condensate reticulation
Manage and Control 3rd Party suppliers: - Catering - Cleaning - Security - Ensure 3rd Party Suppliers comply with delivery requirements - Supplier Performance measures completed
Projects: - Feasibility study - Project plan (mechanical). - Implementation of project plan - Track expenses against the budget - Technical support
Reporting & Engagements: - Operations - Finance - EHS - SLA - Monthly management meetings & reporting as per MOA.
Education: - Minimum Grade 12 - NQF Level 6 qualification or above in a build or real estate related discipline.
Skills: - Computer & MS Office Proficiency - English speaking, and ability to read and write in English. - Communication excellence (Internal & External) - Strong interpersonal, leadership and people management skills - Accounting and finance skills
Experience: - 3- 5 years in a facilities management role - 3rd Party supplier management - PPM Maintenance / Engineering - Strategic management and planning - Corporate EHS strategy, standards and requirements - Security standards - ISO 9001 - maintenance of buildings - critical equipment supporting infrastructure e.g. diesel generators, UPS’s etc.