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Job Summary
Core Duties:- Client Contract Management
- Establish clearly defined and measurable service output to meet client business needs.
- Monitor service delivery to client via customer satisfaction survey, audits, supplier evaluations, feedback from property standards and client evaluations.
- Ensuring that standards of service against business process & SLA are met.
- Manage Staff
- Develop and cross train staff to create a multi-skilled resource base.
- Manage individual performance productivity, efficiency through setting objectives, counseling and ensuring ongoing development.
- Maintain work performance and standards of conduct in line with policy and legislation, taking corrective and/or disciplinary action as necessary.
- Monitor performance output of supplier’s staff against formal contract and Service
- Level Agreement (SLA’s) taking relevant/corrective action to resolve any delivery inefficiencies.
- Maintenance of staff discipline
- Training plans approved
- Code of conduct upheld
- Improvement plans in place
Security Management:
- Ensure compliance with client and company security standards
- Monitor security systems and procedures
- Liaison with account soft services management.
Manage financial performance:
- Monitor contract performance against budgets.
- Establish ongoing budget requirement capable of supporting both client and the company's business objectives.
- Develop suitable initiatives capable of ensuring client savings and company profits.
- Track expenses against forecasts / budget
- Identify and inform of potential expense exposure.
- Identify and implement potential savings.
- Comply with procurement standards
- Effective inventory control
Maintenance Systems:
- Ensure PPM (preventative planned maintenance) management for the region
- Ensure adherence to PPM standards
- Ensure compliance to Regulatory requirements
- Ensuring Proactive & Reactive call management is met within SLA
Health and Safety:
- Establish & maintain awareness of both the company and client Health & Safety policies, procedures & legislation.
- Working knowledge of the Occupational Safety and Health Act to ensure that working practices comply with the legislation.
- Identify and inform to potential exposure on safety and environmental act.
Manage regional technical team, covering scope as below:
- Supply / Control / Maintain / Manage non - production related site equipment which can include:
- Steam
- Compressed Air
- Municipal and borehole water
- HVAC and Refrigeration
- Site assets, building and Grounds
- Electrical equipment
- Electricity and Generators
- Handling equipment/hoists
- Waste water and effluent
- Steam and condensate reticulation
Manage and Control 3rd Party suppliers:
- Catering
- Cleaning
- Security
- Ensure 3rd Party Suppliers comply with delivery requirements
- Supplier Performance measures completed
Projects:
- Feasibility study
- Project plan (mechanical).
- Implementation of project plan
- Track expenses against the budget
- Technical support
Reporting & Engagements:
- Operations
- Finance
- EHS
- SLA
- Monthly management meetings & reporting as per MOA.
Education:
- Minimum Grade 12
- NQF Level 6 qualification or above in a build or real estate related discipline.
Skills:
- Computer & MS Office Proficiency
- English speaking, and ability to read and write in English.
- Communication excellence (Internal & External)
- Strong interpersonal, leadership and people management skills
- Accounting and finance skills
Experience:
- 3- 5 years in a facilities management role
- 3rd Party supplier management
- PPM Maintenance / Engineering
- Strategic management and planning
- Corporate EHS strategy, standards and requirements
- Security standards
- ISO 9001
- maintenance of buildings
- critical equipment supporting infrastructure
e.g. diesel generators, UPS’s etc.
Aptitude:
- Customer Service orientation (Service Excellence)
- Proactive
- Innovative
- Financial Acumen
Secondments
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