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Job Summary
KEY RESPONSIBILITIES:- Handle all aspects of International, Regional and local travel for travellers
- Provide literature and information to clients concerning local, regional and international travel, travel routes, accommodation, local customs, fares and travel regulations
- Discuss client requirements and advise on suitable options
- Plan, prepare and cost itineraries (travel plans) for clients
- Make air travel, accommodation, car hire, group bookings, conference, meetings and related bookings
- Confirm bookings and notify clients of luggage limits and insurance, medical, passport, visa and currency requirements
- Obtain necessary required travel authorizations prior to issuing travel documentation
- Issue tickets for air travel, accommodation and car hire vouchers and all relevant
- Documentation (in line with the company’s travel policy and procedures)
- Arrange foreign exchange (forex) as required
- Collect payments and maintain records of transactions
- Assist with changes to travel arrangements and bookings where required
- Filling of travel documentation and maintaining records, traveler profiles etc.
- Support clients to understanding, awareness and utilisation of the various airline loyalty programmes
- Effectively research travel options and related information
- Support, guide and assist the travel manager
- Mentor and provide advice to other travel consultants
- Approve any after-hours activities in line with the travel policy
- Quality check team’s work before approval
- Conduct quarterly supplier reviews
- Build relationships with customers
- Conduct travel policy awareness roadshows to company SBUs and subsidiaries
- Train end users on new products (systems).
QUALIFICATIONS (Formal qualifications):
- Bachelor’s Degree in Travel and Tourism
- Accredited Travel & Tourism Certificate
EXPERIENCE:
- 6 – 10 years of corporate travel consulting experience. In all aspects of travel and related services
- Ticketing knowledge– including re-issue, re-routing, revalidations etc.
- Knowledge and provision of advice on travel health advisory and visa requirements
- Handle domestic, regional and international flights, car and hotel bookings.
- Knowledgeable on foreign countries’ currencies and foreign currency transactions.
- Experience in a team leader position will be an advantage but not essential
- Proficient in required systems particularly TravelIT (On-line Travel Booking system); SAP and Amadeus and MS Office.
COMPETENCIES:
- Planning, Organising and Prioritising
- Customer service and client relationship management
- Detail orientation and analytic
- Business acumen
- Time management skills
- Excellent oral and written communication skills
- Problem solving skills
- Negotiating and influencing skills
- Able to work under pressure in fast pace busy environment
Secondments
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